Cognos 11 and IIS - missing folders, js files, images, etc.

[todd.miller]

I was finally able to get IIS working with Single Sign On (SSO) so that now I can get the main welcome screen to load. Hyperlinks don't work, and there are missing elements, images, etc.  The Administration page shows no formatting (all text) and viewing source shows incorrect URL's to elements on the page.  I was able to create virtual directories in the root of IIS pointing to the respective folders in the "bi" folder which fixed the bad addresses, but there are many missing folders, files, etc including JS files.  The attached image shows the virtual directories I had to create to get the administration page to load right, although the hyperlinks are still not clickable.  This method does not help though for all the files that simply don't exist on the server which are being called in IIS.  An example of a missing file is:

ibmcognos/bi/js/cahome/lib/@waca/bahome/stylesheets/sass/bahome/home.scss

Has anyone else encountered this? I have searched for theme packs or other downloads from IBM hoping to add the missing files, but I cannot locate them.  Also, we have a Cognos 10 production server running, but it does not contain the missing files either, and ver 10 handles IIS very differently anyway.

Other issues: clicking Dashboards which opens the slide-out window just spins...nothing ever loads.  In the Dispatcher everything works perfectly, but we MUST have SSO so using the Dispatcher is not an option.

Server 2012 R2
Cognos 11.0.7
IIS 8.5

[nichollsvi]

I sent a note to Cognos support about a problem with scheduling on our version 11. It turns out there appear to some items that are missing, again js files, etc.

[todd.miller]

Update:
I fixed it. The solution was to delete IIS app entirely, delete web.config files that remained, recreate from scratch, and make sure Headers URL rewrite rule was first, and that fixed it.