Emails not sent although History Detials say yes.

[dpccgf]

We are at 11.0.6, just converted from 10.2.2.  A report that is scheduled is running fine and is bursted correctly and the history details show all emails sent. However, some are saying no emails were received.  I am wondering is the history details are correct or if indeed Cognos can be giving incorrect messages. 

[Kiran P]

Hi, is there any text / message in the body of the notification and is there an attachment  ? If so, can you try removing the text in body of the mail and run the schedule ?

We did see such a problem where if the body has text in a subscription that has an attachment then the mail is not received by users even though cognos says it has sent mail to x recipients.

Let us know what you find after trying this.

Thanks
Kiran

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