Query service Busy - Please contact Administrator

[snagaboina]

Hi,
We have cognos server(10.2.2) installed on windows(2012 R2) machine with two app servers. We are receiving 'Your request could not be completed because the Query Service is busy. Try again later. If the problem persists, contact your system administrator'. some times issue is getting resolved after query service restart and some times with entire server restart. Query service JVM Heap size for both the app servers are 8GB. Not able to find detail information on the cogserver log file.Is there a permanent fix for this issue? Please suggest.

[snagaboina]

Any suggestions ?

[MFGF]

Hi,
We have cognos server(10.2.2) installed on windows(2012 R2) machine with two app servers. We are receiving 'Your request could not be completed because the Query Service is busy. Try again later. If the problem persists, contact your system administrator'. some times issue is getting resolved after query service restart and some times with entire server restart. Query service JVM Heap size for both the app servers are 8GB. Not able to find detail information on the cogserver log file.Is there a permanent fix for this issue? Please suggest.

My guess is the query service is out of memory? Have you looked at any of the xqe logs in the logs\xqe folder to see what is getting logged by the query service?

Cheers!

MF.

[snagaboina]

yes, its the memory. In the XQE log files, am seeing 90% usage and cancellation of heavier request. I will try increasing the heap size memory for Query service. Thank You!

[MFGF]

yes, its the memory. In the XQE log files, am seeing 90% usage and cancellation of heavier request. I will try increasing the heap size memory for Query service. Thank You!

Cool. Just make sure your server has enough physical free memory to support the extra requirements being added to the Query Service heap(s) :)

Cheers!

MF.