AAA-AUT-0013 The user is already authenticated in all available namespaces

[AnuElza]

Hi,

We have a new Cognos Analytics install in a distributed environment (on windows 2016 virtual machines) and working fine. Now we cloned those machines to create Cognos test environment and repointed all prod machine (server) references to test machines (servers). All the test servers are running, but when we try the gateway URL, getting the error: AAA-AUT-0013 The user is already authenticated in all available namespaces.

1 - Gateway machine
3 - Dispatchers ( 2- dispatcher, 1- standby CM)
1- Active CM
We use the AD namespace.

Has anyone seen such an error? Any help to debug or resolve the issue will be highly appreciated?

Thanks.

[dougp]

Yes, I started seeing that after upgrading from 10.2.1 to 11.0.x.  IBM told me to do this in Cognos Configuration:

Actions
Edit Global Configuration...
In Cookie Settings
    Domain = your server name (like in Local Configuration/Environment/Controller URI for gateway = http://server name/ibmcognos/controllerServer)
    Path = /


I usually don't have problems, but I found it's not quite 100% reliable.  When I have trouble, I clear the browser cache and all is well.

[sdf]

clearing the cache always works with me