Report Studio: Chart Visualization Error on embedded Prompt selection

[nan_meli]

Hi,
We are encountering below Visuallization error ( as it seems) on selection of a cascading prompt in the Report studio Page.

Anybody faced similar issues ?

The version : 11.0.5
============================================
RSV-SRV-0040 :

     The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.

DetailsExpand :

CCLRuntimeError:SOAP Fault:Fatal: <faultcode>SOAP-ENV:Server</faultcode><faultstring>Internal server error. Failed to create response.</faultstring><details>Error: com.ibm.ba.vis.service.VisualizationException: ECS-VOS-1002 VisOutput service error.: ECS-ADP-2001 Chart adapter error.: null
at com.ibm.cgsBus.CGSVisOutputRequestHelper(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at java.util.concurrent.ThreadPoolExecutor(ThreadPoolExecutor.java:1153)
at java.util.concurrent.ThreadPoolExecutor$Worker(ThreadPoolExecutor.java:628)
at java.lang.Thread(Thread.java:785)
</details>RSV-SRV-0042 Trace back:RSReportService.cpp(772): CCLRuntimeError: CCL_CAUGHT: RSReportService::processImpl()RSReportServiceMethod.cpp(259): CCLRuntimeError: CCL_RETHROW: RSReportServiceMethod::process(): promptPagingForward_RequestRSASyncExecutionThread.cpp(866): CCLRuntimeError: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp(312): CCLRuntimeError: CCL_CAUGHT: RSASyncExecutionThread::runImpl(): promptPagingForward_RequestRSASyncExecutionThread.cpp(911): CCLRuntimeError: CCL_RETHROW: RSASyncExecutionThread::processCommand(): promptPagingForward_RequestExecution/RSRenderExecution.cpp(595): CCLRuntimeError: CCL_RETHROW: RSRenderExecution::executeAssembly/RSDocAssemblyDispatch.cpp(337): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSLayoutAssembly.cpp(79): CCLRuntimeError: CCL_RETHROW: RSLayoutAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSReportPagesAssembly.cpp(185): CCLRuntimeError: CCL_RETHROW: RSReportPagesAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSPageAssembly.cpp(314): CCLRuntimeError: CCL_RETHROW: RSPageAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableAssembly.cpp(119): CCLRuntimeError: CCL_RETHROW: RSTableAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableAssembly.cpp(119): CCLRuntimeError: CCL_RETHROW: RSTableAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableAssembly.cpp(119): CCLRuntimeError: CCL_RETHROW: RSTableAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableAssembly.cpp(119): CCLRuntimeError: CCL_RETHROW: RSTableAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableAssembly.cpp(119): CCLRuntimeError: CCL_RETHROW: RSTableAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableAssembly.cpp(119): CCLRuntimeError: CCL_RETHROW: RSTableAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSTableRowAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(381): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLRuntimeError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(443): CCLRuntimeError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSVizAssembly.cpp(177): CCLRuntimeError: CCL_RETHROW: RSVizAssembly::assembleAssembly/RSVizAssembly.cpp(480): CCLRuntimeError: CCL_RETHROW: RSVizAssembly::createVisualizationFrameWork/CGSExtensibleCanvas.cpp(154): CCLRuntimeError: CCL_THROW: drawAsExtensibleViaBus

[Raghuvir]

Hi,
We are encountering below Visuallization error ( as it seems) on selection of a cascading prompt in the Report studio Page.

Anybody faced similar issues ?

The version : 11.0.5
============================================
RSV-SRV-0040 :

     The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.

have you performed an update for the Cognos version ? while searching for the above error code, i came across a link and the steps performed to identify where the error lies...

https://www.ibm.com/developerworks/community/forums/html/topic?id=77777777-0000-0000-0000-000014958505

though this is a link for Cognos 10, you can try to debug the error.

Regards

[nan_meli]

Thanks Raghuvir,

I will check on this.

Meanwhile, as a solution for now we have replaced the visualization charts in the report with legacy charts and this fixed it.