Running different versions of Powerplay Enterprise Server

[cognosfreelancer]

Hello

I am running both versions 7.1 and 7.3 each on two Windows 2000 boxes.

I needed to create shares on folders such as ppservertemp and ppwb. As I did not want to overwrite the shares created for 7.1, I changed the names of the shares and folders to ppservertemp73, ppwb73 and temp73 for PPES 7.3.

I could validate the apply the configurations successfully. However when I attempt to run the Powerplay reports I get a 'Cannot create temporary files' message.

The NTFS permissions are pretty open at the moment so I am baffled with this error message.

Any thoughts

NKT

[Darek]

Does it mean that you've created new shares or just trying to share same folders between 7.1 and 7.3 ?

[cognosfreelancer]

Hi Darek

No I created new shares.

The folders are different. The ones for 7.3 have the suffix 73 and exist under the cer4 folder.

The ones for 7.1 exist under the cer3 folder and retain their original names and shares.

Regards
NKT

[Darek]

This is a long stretch, but check if by any chance any other temp directories (including referenced by TEMP and TMP) do not everlap each other.

[Draoued]

Why do you create shared folder , if one version is only in one computer ??

2 comments if you still want to use shared folder.
Use / instead of \ when defining the shared path in Cognos Configuration ie:  //mycomputer/ppservertemp73   and not \\mycomputer\ppservertemp73


Change the system user that starts the service to one named user with enough rights.

[Darek]

If they are networked shares, you have to run your Cognos services under a domain account. Or on UNIX they have to be NFS mounted I believe.

[cognosfreelancer]

Apologies on  not closing this earlier.

Keeping sir Jeroen's note in mind. :)

I am running both versions on the same computers.

The problem was not resolved even after literally opening up NTFS access to the folders.

The reason for this is that yours truly had converted to ISAPI gateway but had forgotten  :-[
to make one slight change to the PPES configuration. It was reflecting the CGI gateway.

No idea why it worked fine for me but not for users.

Once I changed all to ISAPI gateway , the problem disappeared.
NKT