Cognos 10.2.2 Administrator- Page cannot be displayed

[bhupalalerts@gmail.com]

HI All,

I have installed Cognos 10.2.2 BI server on windows 2008 R2 server and configured it with IIS 7.0. I am able to access home page (http://localhost/ibmcognos/isapi) but when I try to open IBM Cognos Administrator,I end up getting the error message-"This page cannot be displayed. It may be deleted or you may not have sufficient privileges to see it." Attached is the snapshot.
I tried in IE,Chrome ,Firefox same issue. I have not defined any authentication in Cognos configuration and no security also.


later i found http://www-01.ibm.com/support/docview.wss?uid=swg21514429  and executed the same  AddSysAdminMember.sql
script  in content store DB still  same  issue .Please see all the screenshots (IMP)  and help me




However, I am able to open rest of pages like IBM Cognos Connection, Query Studio etc.

[bensah]

Hi,

Can you please check with other webbrowser. If you are facing the same issue or not?

[MFGF]

HI All,

I have installed Cognos 10.2.2 BI server on windows 2008 R2 server and configured it with IIS 7.0. I am able to access home page (http://localhost/ibmcognos/isapi) but when I try to open IBM Cognos Administrator,I end up getting the error message-"This page cannot be displayed. It may be deleted or you may not have sufficient privileges to see it." Attached is the snapshot.
I tried in IE,Chrome ,Firefox same issue. I have not defined any authentication in Cognos configuration and no security also.


later i found http://www-01.ibm.com/support/docview.wss?uid=swg21514429  and executed the same  AddSysAdminMember.sql
script  in content store DB still  same  issue .Please see all the screenshots (IMP)  and help me




However, I am able to open rest of pages like IBM Cognos Connection, Query Studio etc.

Hi,

That sounds to me like IIS isn't configured correctly. One of the steps in my checklist is:

5. Edit Module Mapping

In order for Cognos Administration to function properly, the directive added to the IIS configuration file has to be edited manually.  Depending on how IIS is set up, this will likely have been written to
C:\Program Files\IBM\cognos\c10\cgi-bin\web.config.
Open up using notepad. Check for the following entry:

For CGI it will originally look like:

Code Select Expand

<add name="CGI-cognos" path="*.cgi" verb="*" modules="CgiModule" resourceType="Unspecified"  />

Add allowPathInfo="true" at the end of the statement so it looks like:

Code Select Expand

<add name="CGI-cognos" path="*.cgi" verb="*" modules="CgiModule" resourceType="Unspecified" allowPathInfo="true" />

For ISAPI it will originally look like:

Code Select Expand

<add name="ISAPI-Cognos" path="cognosisapi.dll" verb="*" modules="IsapiModule" scriptProcessor="C:\Program Files (x86)\IBM\cognos\c10\cgi-bin\cognosisapi.dll" resourceType="Unspecified" requireAccess="Execute" preCondition="bitness32" />

Add allowPathInfo="true" at the end of the statement so it looks like

Code Select Expand

<add name="ISAPI-Cognos" path="cognosisapi.dll" verb="*" modules="IsapiModule" scriptProcessor="C:\Program Files (x86)\IBM\cognos\c10\cgi-bin\cognosisapi.dll" resourceType="Unspecified" requireAccess="Execute" preCondition="bitness32" allowPathInfo="true"/>


I'm guessing this hasn't been done?

MF.

[bhupalalerts@gmail.com]

Thanks for your help

tried in IE,Chrome ,Firefox same issue. I have not defined any authentication in Cognos configuration and no security also.

If  issue  with ISS  mean  I opened the cognos  with Dispatcher URL still same issue .
I think  If we wrongly updated the iIS Dispatcher URL  will work. Please let me know if i am wrong

[sdf]

i just noticed from your original post and attachment :
you are using /ibmcognos, then for the screentshot it is /cognos.

double check your IIS settings, make sure you've done MF's suggestion.


sdf