Imported reports vanish with Excel 2013

[Ruth]

Good morning,

one of my colleagues has got a new pc with Excel 2013. When he opens an existing file with imported reports (former: Excel 2010) the reports are vanished, like they'd never been imported.

He is the first of ten colleagues who got his new pc. I assume, the problem occurs to all of us with Excel 2013.
Do we have to re-import the reports in Excel 2013 or is there any other idea?

Many thanks and kind regards from Germany

Ruth

[Ruth]

Good morning!

Nobody with any idea? Nobody with similar problems?

End of this month I will get my new pc and I hoped to find a solution by then.

Have a nice day

Ruth

[bdbits]

Not seen this myself.

Have you tried contacting support?

[Ruth]

Meanwhile IBM has told my provider, that the information which are necessary for Go!Office are not only saved in the Excel file but also in temporary files (e.g. meta data).
Question is, how and where can I save these information from old pc to new pc?

[Romeo]

Hey,

I saw a similar (if not the same) behavior in Cognos for MS Office working with a Cognos 10.1.1 FP4 environment, MS Office 2010 and Windows 7.
It happened a couple of times during 2016. We could not find a reason nor a solution.
Cognos 10.1.1 is now out of support (we are working to migrate to 10.2.2 for this Cognos instance ;D).

Sorry..

Cheers!