Cognos 11.0.3 - SSO - Logoff or Time Out Issue

[rayden0123]

I have been able to get SSO working in our Cognos 11.0.3 environment. But I have had this problem since 11.0.1 - when a user is timed out - they cannot log back in with their Active Directory ID and Password. I was told this issue was fixed in 11.0.3. But I still have the same problem. Now after the user is logged off or timed out - on the login screen they enter their credentials - but it keeps spinning and does nothing.
Any work arounds ?

[cadams]

I get the same issue..

Personally if you have SSO,  I'd ask them to hit the Gateway uri link again.

Http://CogGW/ibmcognos/bi

[cognosjedi]

guys - question - have you or anyone else you know of tried to use a custom named 'alias' instead of "ibmcognos".

Im trying cognos11 and ive hard a 2.5 1/2 webex with support.  still not working.  the whole url rewrite guidance is less then impressive as well.

it seems to use an alias other then /ibmcongos is a big hassle??

[prikala]

guys - question - have you or anyone else you know of tried to use a custom named 'alias' instead of "ibmcognos".

Yes (though 11.0.2). Did you remember to modify
    <install.dir>/wlp/usr/servers/cognosserver/bootstrap.properties
http://www-01.ibm.com/support/docview.wss?uid=swg21976614

[prince9]

Yes (though 11.0.2). Did you remember to modify
    <install.dir>/wlp/usr/servers/cognosserver/bootstrap.properties
http://www-01.ibm.com/support/docview.wss?uid=swg21976614

Hello Prikala,
I'm using 11.0.3 and couldnt find ibmcognos.root=ibmcognos. infact (properties) file is only having one entry of install path.
so added this ( ibmcognos.root=ibmcognos) to the properties file and restarted the services. but still having the issue of 'Log off' issue.
Can please tell me if there is anything else im missing.

Thanks

[cadams]

Hi,
These are from my notes:
During tests of 11.0.3 found an issue and reported to us as follows:-
"- After timeout user is faced with login page, user enters their credentials, click enter. Nothing happens. page does not move on from login page "

IBM Suggested the following:-
In order to change this behaviour your will need to apply a change on this configuration and test.
There is an optional section on the document bellow for Cognos 11 Release 3:
http://www-01.ibm.com/support/docview.wss?uid=swg21976435&aid=1 

Optional: Automatic Redirect (CA 11.0.3 or higher) Instead of using the long URL you can configure the gateway so the initial request is routed through cognosIsapi.dll all the time. 
1. On the application server that your gateway install is configured to open windows explorer and go to the /analytics/configuration folder
2. Make a backup of the bi-services.xml file
3. Edit bi-services.xml
4. Add the following line below the <jndiEntry jndiName="glass/rootFolder" entry 
  <jndiEntry jndiName="glass/sso/login" value="/alias/cgi-bin/cognosisapi.dll"/> 
Replace the word alias with the virtual directory name you made in IIS.  In this example it would be ibmcognos.
Example:   <jndiEntry jndiName="glass/sso/login" value="/ibmcognos/cgi-bin/cognosisapi.dll"/> 
5. Save bi-services.xml
6. Restart the App server.

In my initial tests this worked fine for me, However, because I'm using IIS's webfarm to overcome some further inadequacies in the product, I had to back out this change. But should be good if you're not using the webfarm.

[prikala]

Hello Prikala,
I'm using 11.0.3 and couldnt find ibmcognos.root=ibmcognos. infact (properties) file is only having one entry of install path.
so added this ( ibmcognos.root=ibmcognos) to the properties file and restarted the services. but still having the issue of 'Log off' issue.
Can please tell me if there is anything else im missing.

Thanks

Sorry, my post was off topic, an answer to question by cognosjedi:  have you or anyone else you know of tried to use a custom named 'alias' instead of "ibmcognos".

[cadams]

I've created CA11GATE and have had no issues in a distributed environment.