Cognos Analytics 11 "Ready to Run"Install

[bijeff09]

Hello -

Yesterday I installed the new version of C11 to develop some proof-of concept reports/dashboards for my customer. In order to get things up and running quickly, I selected the "Ready to Run" option during the install. After several minutes, the service started at the end of the install.

However, all I got was a blank page when I launched the default gateway. So, I opened Cognos Config to test the default CS (Informix) connection and got an error "[Error] Content Manager is unable to connect to the content store..."

Has anyone else had this issue with the "Ready to Run" install? Are the credentials for the default Informix CS available online or in the documentation (I was unable to find anything)?

Worst case, I can just install MS SQL Server Express to house the content store. However, I wanted to see if there is something I'm overlooking before I go a different direction.  Thanks in advance for any insight you can provide.

[bijeff09]

So, I figured out two things:




• In cognos log file, there's an error that suggests that Cognos is having trouble with communicating with the default Informix port - 9080. I opened that port, still no luck.
• I also noticed that the Informix service that's supposed to be installed/registered during the installation process isn't in the list of services. I've tried to install a couple of times in different environments, still no luck.

At this point, I've submitted a service request to Cognos.

[kc9400]

I thought I would give the installation a try using the provided method and yeah, ran into the same issue.

Shall update if I find anything.

[MFGF]

I thought I would give the installation a try using the provided method and yeah, ran into the same issue.

Shall update if I find anything.

Weird. I did a "Ready to Run" install and it all just worked - no issues. Windows Server 2012.

MF.

[kc9400]

I'm running on Windows Server 2007, 64bit.

[MFGF]

I'm running on Windows Server 2007, 64bit.

Windows Server 2007? Do you mean Windows 7 or perhaps Windows Server 2008? I can't see any mention of Windows Server 2007 in the Supported Environments?

http://www-969.ibm.com/software/reports/compatibility/clarity-reports/report/html/osForProduct?deliverableId=1374252186332

Do you have an anti-virus or firewall installed that might be blocking part of the install?

Cheers!

MF.

[kc9400]

oh.... yeah 2008. Just realised I said 2007 :p

[nigell]

Just a thought - in previous editions you had to use Informix through DRDA as a content store. It is on a different port than the standard service. Look for drsoctcp in informix sqlhosts, if not present you have to add it and restart Informix. You have to use a separate server alias for drda in onconfig also.

[cwaras]

Hi Guys

And first thanks to the help.

I have the same issue on Windows Server 2012.

Did you find any solution ?

Regards,

Cédric.

[MFGF]

Hi Guys

And first thanks to the help.

I have the same issue on Windows Server 2012.

Did you find any solution ?

Regards,

Cédric.

Hi,

What errors are you seeing in cogserver.log?

Cheers!

MF.

[cwaras]

Hi

DPR-DPR-1035, CM-CFG-5063, CM-SYS-5003... --> "Content Manager is unable to connect to the content store..."

After installation, i don't see informix services....

Maybe I missed prerequisites ... :-\

If you have an idea...

Thx !

[cwaras]

No way, so i finally deploy the Content Store on SQL Server 2014 Express.....

[navissar]

Had the same issue. Uninstalled, disabled all antivirus software, reinstalled - works like a charm.

[thosas]

Running the installation with the Right hand click / Run as administrator was the fix for me.

As an aside, I believe that the built in LDAP that comes with this Ready to Run installer is ApacheDS - does anyone know if this can be used with a manual installation too?  And where exactly this LDAP lives as I can't see any services for it.

thanks!

[MFGF]

Running the installation with the Right hand click / Run as administrator was the fix for me.

As an aside, I believe that the built in LDAP that comes with this Ready to Run installer is ApacheDS - does anyone know if this can be used with a manual installation too?  And where exactly this LDAP lives as I can't see any services for it.

thanks!

Hi,

Yes - it's ApacheDS. If you run a custom install, you need to install ApacheDS manually too - you need to download the installer for this as the Cognos Analytics installer is a single executable rather than a folder structure. You'll probably also need Apache Directory Studio as a UI for it.

You should see a service for ApacheDS.

Cheers!

MF.

[thosas]

Hi,

Yes - it's ApacheDS. If you run a custom install, you need to install ApacheDS manually too - you need to download the installer for this as the Cognos Analytics installer is a single executable rather than a folder structure. You'll probably also need Apache Directory Studio as a UI for it.

You should see a service for ApacheDS.

Cheers!

MF.

Thanks for the info - this is in danger of becoming a thread-hijack now, but what was really good about the Ready to Run install was that you get the option to create user accounts within Cognos Connection.  Do you know if there is a way to maintain this capability if you use your own ApacheDS installation with a full installer?  The Apache Directory Studio isn't particularly user friendly. 

Thanks!!

[MFGF]

Thanks for the info - this is in danger of becoming a thread-hijack now, but what was really good about the Ready to Run install was that you get the option to create user accounts within Cognos Connection.  Do you know if there is a way to maintain this capability if you use your own ApacheDS installation with a full installer?  The Apache Directory Studio isn't particularly user friendly. 

Thanks!!

Sadly not. My installation is a custom install, and I added ApacheDS alongside. While I can see the namespace from within Cognos Analytics, I can't add or manage users within it.

Cheers!

MF.

[NaviGator]

Why can't we have the same functionality in the Custom install !! It's really good thing to show to the customer that you can create the users accounts from inside Cognos. IBM has already made a proof that its doable. 

[MFGF]

Why can't we have the same functionality in the Custom install !! It's really good thing to show to the customer that you can create the users accounts from inside Cognos. IBM has already made a proof that its doable.

I'd say that's a great question to send to IBM :)

Have you logged it as an enhancement request on the RFE site? I imagine lots of people would vote for it if you did.

Cheers!

MF.