RSV-DST-0004 You must save the report output before you can mail a report link.

[squish88]

Hey guys,

   So, we're on Cognos 10.2.1.FP4 here.  (and I'm not the usual sys admin... he was let go).

(Some Background) Recently we had a Content Manager fall on its face, and after a few days of working w/IBM, we ended up making a brand new, clean CM in our Db.  Because our monthly Db backup of the CM also failed, we repopulated the content from a content store dump we'd scheduled on the cognos side... So, long story short we're back up and running, but God only knows if it's back in the state it was before it fell over.   That said... since then, we've been having a lot of issues with these errors:

RSV-DST-0004 You must save the report output before you can mail a report link.

After a quick trip to google-land, I see that supposedly, the reasons for that kinda problem were all on IBM's side, and were fixed when 10 was released.   Apparently not.   IBM's vaunted support personnel has been less than knowledgeable (i.e. constantly "checking with his colleague and getting back to me"), and is suggesting we change a security model that's worked for years to fix it.   Somehow, I doubt that changing my entire security setup is the solution is I'm looking for.   Have you guys ever run into this?   Any idea what REALLY might be causing it?  I'm guessing there's a setting somewhere that was reset to a default with the CM restore, and I just don't have enough admin experience to know what to look for...

Thanks in advance for any help you can give!!

[dougp]

Reading the error message...

Did you verify that the to which the URL points has at least one saved version?

[squish88]

I haven't checked them ALL, no.  There's a 100+ having the issue.

As their schedules are all run off of report views, do you think it's just a matter of forcing them all to "run report" rather than "view the most recent report"??   Is there a way for an admin to do that in bulk?  Change the users' report views' properties?

[dougp]

Let me see if I have this right:  Each of these is a schedule that run reports, store output (as a version), then sends an email that contains a URL.

If that process is working, by the time the email is created, the output is already there.  Maybe the account that owns the schedule (or report, or report view) no longer has write permission for the report or report view, so it can't write the output at that location.  It's a strange problem, but I suspect I'll start seeing it soon since we recently had some power users retire.

[squish88]

Yeah, I think that's what the system seems to be expecting to happen anyway.

What "should" be happening is that our system (which has an embedded interface to Cognos's scheduling interface that's been running for a few years now) creates a report view (behind the scenes) in that user's "my folders" folder, that it then creates a schedule for.  [this seems to be working correctly]  Those schedules "should" run the report view, and e-mail the results as an attachment, not a URL.  [This is the part that's appears to have stopped working correctly for some reason]

So far, I've confirmed that:

• Both the report views and schedules created are owned by the users that set them up.
• Both the report views and schedules appear to be using the default setting of "View the most recent report"
• The users' credentials within the schedule look OK too.