Visualization Error Message

[Jlloyd666]

Gents and Ladies,

I am having an intermitten problem with reports that use Visualizations. The error is as follows

The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.

Then followed by

CCLError:0:Fatal: Unexpected SOAP response: <SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>Internal server error. Failed to create reponse.</faultstring><details>Error: com.ibm.cognos.extnCharting.ChartingServiceException: com.ibm.cognos.extnCharting.api.GalleryException: ECS-GAL-3002 Failed to connect to Gallery. : com.ibm.cognos.extnCharting.ChartingServiceException: com.ibm.cognos.extnCharting.api.GalleryException: ECS-GAL-3002 Failed to connect to Gallery.
at com.ibm.cgsBus.CGSVisOutputRequestHelper(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at java.util.concurrent.ThreadPoolExecutor(ThreadPoolExecutor.java:1176)
at java.util.concurrent.ThreadPoolExecutor$Worker(ThreadPoolExecutor.java:641)
at java.lang.Thread(Thread.java:795)
</details></SOAP-ENV:Fault></SOAP-ENV:Body>RSV-SRV-0042 Trace back:RSReportService.cpp(757): CCLError: CCL_CAUGHT: RSReportService::processImpl()RSReportServiceMethod.cpp(258): CCLError: CCL_RETHROW: RSReportServiceMethod::process(): asynchWait_RequestRSASyncExecutionThread.cpp(854): CCLError: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp(311): CCLError: CCL_CAUGHT: RSASyncExecutionThread::runImpl(): promptPagingForward_RequestRSASyncExecutionThread.cpp(910): CCLError: CCL_RETHROW: RSASyncExecutionThread::processCommand(): promptPagingForward_RequestExecution/RSRenderExecution.cpp(585): CCLError: CCL_RETHROW: RSRenderExecution::executeAssembly/RSDocAssemblyDispatch.cpp(325): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSLayoutAssembly.cpp(79): CCLError: CCL_RETHROW: RSLayoutAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(419): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSReportPagesAssembly.cpp(178): CCLError: CCL_RETHROW: RSReportPagesAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(369): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSPageAssembly.cpp(314): CCLError: CCL_RETHROW: RSPageAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(369): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableRowAssembly.cpp(177): CCLError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(369): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(419): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSDocAssemblyDispatch.cpp(419): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSVizAssembly.cpp(175): CCLError: CCL_RETHROW: RSVizAssembly::assembleAssembly/RSVizAssembly.cpp(550): CCLError: CCL_RETHROW: RSVizAssembly::createVisualizationSOAP/SOAPRequestHelper.cpp(189): CCLError: CCL_THROW: NonAsyncSOAPRequestHelper::sendRequest

We have 3 app servers and 2 gateways. Can anyone shed a light as to what is happening? why this is occuring?

Thanks in advance

[MFGF]

Gents and Ladies,

I am having an intermitten problem with reports that use Visualizations. The error is as follows

The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.

Then followed by

CCLError:0:Fatal: Unexpected SOAP response: <SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>Internal server error. Failed to create reponse.</faultstring><details>Error: com.ibm.cognos.extnCharting.ChartingServiceException: com.ibm.cognos.extnCharting.api.GalleryException: ECS-GAL-3002 Failed to connect to Gallery. : com.ibm.cognos.extnCharting.ChartingServiceException: com.ibm.cognos.extnCharting.api.GalleryException: ECS-GAL-3002 Failed to connect to Gallery.
at com.ibm.cgsBus.CGSVisOutputRequestHelper(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at com.ibm.cgsBus.CGSServerNonAsyncRequest(null:-1)
at java.util.concurrent.ThreadPoolExecutor(ThreadPoolExecutor.java:1176)
at java.util.concurrent.ThreadPoolExecutor$Worker(ThreadPoolExecutor.java:641)
at java.lang.Thread(Thread.java:795)
</details></SOAP-ENV:Fault></SOAP-ENV:Body>RSV-SRV-0042 Trace back:RSReportService.cpp(757): CCLError: CCL_CAUGHT: RSReportService::processImpl()RSReportServiceMethod.cpp(258): CCLError: CCL_RETHROW: RSReportServiceMethod::process(): asynchWait_RequestRSASyncExecutionThread.cpp(854): CCLError: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp(311): CCLError: CCL_CAUGHT: RSASyncExecutionThread::runImpl(): promptPagingForward_RequestRSASyncExecutionThread.cpp(910): CCLError: CCL_RETHROW: RSASyncExecutionThread::processCommand(): promptPagingForward_RequestExecution/RSRenderExecution.cpp(585): CCLError: CCL_RETHROW: RSRenderExecution::executeAssembly/RSDocAssemblyDispatch.cpp(325): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSLayoutAssembly.cpp(79): CCLError: CCL_RETHROW: RSLayoutAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(419): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSReportPagesAssembly.cpp(178): CCLError: CCL_RETHROW: RSReportPagesAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(369): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSPageAssembly.cpp(314): CCLError: CCL_RETHROW: RSPageAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(369): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableRowAssembly.cpp(177): CCLError: CCL_RETHROW: RSTableRowAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(369): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchAssemblyAssembly/RSTableCellAssembly.cpp(151): CCLError: CCL_RETHROW: RSTableCellAssembly::assembleAssembly/RSDocAssemblyDispatch.cpp(419): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSDocAssemblyDispatch.cpp(419): CCLError: CCL_RETHROW: RSDocAssemblyDispatch::dispatchChildrenAssemblyForwardAssembly/RSVizAssembly.cpp(175): CCLError: CCL_RETHROW: RSVizAssembly::assembleAssembly/RSVizAssembly.cpp(550): CCLError: CCL_RETHROW: RSVizAssembly::createVisualizationSOAP/SOAPRequestHelper.cpp(189): CCLError: CCL_THROW: NonAsyncSOAPRequestHelper::sendRequest

We have 3 app servers and 2 gateways. Can anyone shed a light as to what is happening? why this is occuring?

Thanks in advance

Hi,

What build of Cognos BI are you using? I found a similar issue reported for 10.2.1 FP1 and the advice is to move to a later fix pack:

http://www-01.ibm.com/support/docview.wss?uid=swg1PI16602

Cheers!

MF.

[Jlloyd666]

Thanks for the response, were on 10.2.1 Fix Pack 4. Also the dispatchers are showing up as unknow on the status, were looking at a restart to see if that might solver the issue.