Self Service Best Practices

[NYD3030]

Greetings all!

I'm interested in hearing people's thoughts on how to best organize Cognos Connection for self service. I am currently leading a much needed overhaul to move away from the "Windows Explorer" method of organization we've used for ages in which all users enter the Public Folders tab and see exactly and only that - a bunch of folders. Our goals are to create an environment that gets users to relevant reports sooner, allow all users to easily save and share CWA content, and allow users to get help or fill out requests for new work without leaving Cognos. I am wondering what others have done to achieve these goals, and what additional goals should we consider?