Cognos Administration suddenly throuing error

[nagoole]

Hi All,

When i try enter cognos administration in our Dev env we got (Error) message suddenly there is no more details on this page.
Vesrion - 10.2.1 other functionality all are working fine like report studio, report execution, schedule

We couldn't find any error msg in logs also its suddenly happened.

1 Cm
2 Application + 11 stand by CM
1 gateway server

Could you please let me how to resolve this issue without restarting the whole environment

TEST and PROD is working fine 

Attached error screen shot

[MFGF]

Hi All,

When i try enter cognos administration in our Dev env we got (Error) message suddenly there is no more details on this page.
Vesrion - 10.2.1 other functionality all are working fine like report studio, report execution, schedule

We couldn't find any error msg in logs also its suddenly happened.

1 Cm
2 Application + 11 stand by CM
1 gateway server

Could you please let me how to resolve this issue without restarting the whole environment

TEST and PROD is working fine 

Attached error screen shot

Are you using IIS as a web server? Did you configure the module mapping when setting up originally? It's worth checking the following:

Open the following file in Notepad:
C:\Program Files\IBM\cognos\c10_64\cgi-bin\web.config

Find the entry for CGI - it will look similar to:
<add name="CGI-cognos" path="*.cgi" verb="*" modules="CgiModule" resourceType="Unspecified"  />

Add allowPathInfo="true" at the end of the statement so it looks like:
<add name="CGI-cognos" path="*.cgi" verb="*" modules="CgiModule" resourceType="Unspecified" allowPathInfo="true" />

Find the entry for ISAPI - it will look similar to:
<add name="ISAPI-Cognos" path="cognosisapi.dll" verb="*" modules="IsapiModule" scriptProcessor="C:\Program Files\IBM\cognos\c10_64\cgi-bin\cognosisapi.dll" resourceType="Unspecified" requireAccess="Execute" preCondition="bitness64" />

Add allowPathInfo="true" at the end of the statement so it looks like:
<add name="ISAPI-Cognos" path="cognosisapi.dll" verb="*" modules="IsapiModule" scriptProcessor="C:\Program Files\IBM\cognos\c10_64\cgi-bin\cognosisapi.dll" resourceType="Unspecified" requireAccess="Execute" preCondition="bitness64" allowPathInfo="true"/>

Restart IIS after making this change

iisreset -restart

Good luck!

MF.

[nagoole]

Hi MFGF,

Thanks for your quick response

allowPathInfo="true"/> already exist in web.config file

Thanks

[MFGF]

Hi MFGF,

Thanks for your quick response

allowPathInfo="true"/> already exist in web.config file

Thanks

Ok - it was worth mentioning just in case. :)

Have you tried using a different browser? Just wanted to rule out a browser update to an unsupported version?

MF.

[nagoole]

I and my team members just tried now its working fine  :)
We didnt do anything  ;)

[sir_jeroen]

Is the browser running in Compatibility Mode. Without Compatibility Mode Internet Explorer starts messing things up and throwing errors.
In case you run into this situation: Try Firefox ESR and see if there are errors too.