Cognos Mobile 10.2.1 URL Hanging

[abulloch]

Good day.

I am in the process of installing a large range of servers with full BI components.
One of the servers has an issue with the mobile url  ../ibmcognos /m or /m/isapi.
The splash screen is constantly visible in top left corner with the spinning/loading icon .
This is the only server out of 30 that is doing this. I can only assume it is an IE setting?
Win Server 2008 - IE8.
Can any one help please?

[Grim]

Does it do this locally or remotely (From another machine)?
Have you tried using a different browser?

[danii64]

i have the same issue, although not entirely the same. just the part where i enter the  cognos mobile server name in the safari in iPAD it just hangs there with spinning/loading icon. i also tried to open it up in IE and firefox on a desktop a machine with the same result. could this be connected to the fact that the database resource is not set in cognos config. which brings me to the my second question; since I didn't do the mobile configuration and the person who did this has left the company.  i want to know if i have to set the data resource  for mobile in cognos config. and if no, then how can i check to see if the the database is configure with the mobile side of it. I'm  kind of  new to this, any help would be greatly appreciated. thank you!

[MFGF]

If you look at the tables in your content store database, you you have a collection of tables with names starting MOB_ ?

If you launch Cognos Configuration and select IBM Cognos Services on the left, do you see the Mobile Service in the list, and is it set to enabled?

MF.

[Francois51]

Hello MFGF, I'm sorry to see that you didn't get any answer to your questions about this topic while trying to help. It happen I just faced the same issue after setting-up the 10.2.1 FP1 version of COGNOS.

So I cans say that the tables are present and the service is running but hangs on the loading page.

FYI we are using windows 2008 as the guest in my Oracle virtual box. Database is a Oracle 12c pluggable database (which doesn't seem to be problematic for everything else, report are running when accessing the portal with Internet Explorer).

[ajinkya123]

Hi Team,

I am also getting the same issues you have to do the IIS setting ,Go to IIS =>ibmcognoscgi=>select Confign manager and open it=>Two mobile services will display select them one by one and Set ALLOW PATH INFO = TRUE.

[intellimade]

Depending on your configuration, the case may be that Cognos Mobile is installed correctly, and the Mobile tables are created in the database, but it can't reach the gateway properly.
Since the standard gateway is CGI, but must of us use ISAPI, change the default.htm and index.htm in \Webcontent

http://www-01.ibm.com/support/knowledgecenter/#!/SSMR4U_10.2.1/com.ibm.swg.ba.cognos.ig_mob.10.2.1.doc/c_mob_change_default_gateway.html

I'm also used to add the allowpathinfo='true' in cgi-bin\web.xml setting, but I'm not sure if that's related to this issue.

[Nagendar]

Hi all,

I am new to Cognos Mobile. I installed Cognos mobile into BI Server. I am trying to access url through browser(IE), it works fine(able to see mobile login page). when I am trying to access same url on mobile(Android) in MASS 360 browser, I am able to access Public & My folder, the same url is not working in IOS and Android normal browsers.
when I am trying to connect through cognos mobile app its saying server unreachable in all Mobiles. correct me if I am wrong

How should these mobiles come under company n/w.
Could anyone suggest me what steps do I need to take to work this url in all browsers.

[MFGF]

Hi all,

I am new to Cognos Mobile. I installed Cognos mobile into BI Server. I am trying to access url through browser(IE), it works fine(able to see mobile login page). when I am trying to access same url on mobile(Android) in MASS 360 browser, I am able to access Public & My folder, the same url is not working in IOS and Android normal browsers.
when I am trying to connect through cognos mobile app its saying server unreachable in all Mobiles. correct me if I am wrong

How should these mobiles come under company n/w.
Could anyone suggest me what steps do I need to take to work this url in all browsers.

Sounds like you might need to set up a VPN connection from your mobile devices to your corporate network to allow "normal" mobile browser access?

MF.

[Nagendar]

Thanks MFGF,

       Actual thing is we need to integrate this url(Cognos mobile) in another application. when we r trying to access this url it's prompting for credentials.
Actual requirement is I need to integrate userid and pwd with this link.

http://servername.com/cognos10.2.1/m       is the url.

Could anyone suggest how should I include credentials in url.

Thanks in Advance.

[MFGF]

Thanks MFGF,

       Actual thing is we need to integrate this url(Cognos mobile) in another application. when we trying to access this url it's prompting for credentials.
Actual requirement is I need to integrate userid and pwd with this link.

http://servername.com/cognos10.2.1/m       is the url.

Could anyone suggest how should I include credentials in url.

Thanks in Advance.

If you successfully manage to achieve this, you are creating a HUGE hole in your corporate security. One of the benefits of the Cognos mobile solution is that authentication is required before a user can access content. That way, if a mobile device gets lost, hopefully the authentication challenge will prevent access to your valuable content by unscrupulous third parties until the device can be wiped remotely.

My advice is don't do it!

MF.

[bdbits]

I agree with MFGF in that you should not pass credentials in URLs. That is a seriously bad idea, particularly if the app is accessible outside your network but even if it is internal only. It is trivial for anyone technically savvy to see the URLs on their way to the server (especially over wireless) and thus grab the logon credentials.

There might be other ways to integrate your content. For example, if they are connecting over VPN does that use the same authentication source as Cognos? If so, you might be able to turn on single-signon (aka SSO) on your Cognos server so it uses their logon credentials. Other approaches are possible, e.g. you could write code with the SDK to fetch Cognos content (like a proxy service), or there are various APIs available, but ultimately you have to have credentials of some kind unless you enable anonymous access. And if you want content tailored to a user, you will need individual authentication.