Data Source Error: QE-DEF-0312 An error occurred while calling the content store

[lazrobot]

We have a distributed environment with 4 dispatchers. 

On 3 of 4 dispatchers, we have no issues.  On the 4th, data sources test fine via JDBC, but Compatible connections' test fails (for any data source) and gives the following error:

QE-DEF-0312 An error occurred while calling the content store for identity information

Context:
- This dispatcher is not one of the Content Managers
- Did not see any error messages the last time I restarted Cognos services
- Running 10.2.1 FP5 across the whole environment

I am sure this is a installation/configuration issue on my end, but I can't figure out what it is.  Any idea what am I doing wrong?

[MFGF]

We have a distributed environment with 4 dispatchers. 

On 3 of 4 dispatchers, we have no issues.  On the 4th, data sources test fine via JDBC, but Compatible connections' test fails (for any data source) and gives the following error:

QE-DEF-0312 An error occurred while calling the content store for identity information

Context:
- This dispatcher is not one of the Content Managers
- Did not see any error messages the last time I restarted Cognos services
- Running 10.2.1 FP5 across the whole environment

I am sure this is a installation/configuration issue on my end, but I can't figure out what it is.  Any idea what am I doing wrong?

Hi,

Sounds like it might be this?

http://www-01.ibm.com/support/docview.wss?uid=swg21393889

MF.

[lazrobot]

Yeah - I saw this but the dispatcher setting are correct.  I may just restart over the weekend to see if that clears everything up.  Thanks for the reply!

[kommireddy]

Noticed same in our environment, and it turns out dispatcher process actually crashed due to CPU spike, dump files noticed in bin64 directory. After restarting service, datasource test succeeded.

[Dhruv]

These might be because of query service thread.
Try to disable it from Cognos configuration and monitor the changes.