Cognos 10.2.1 FixPack3 - Firefox (non version specific) wont open Workbook

[AussiePete2011]

Here's another issue found

Cognos 10.2.1 FixPack3 - Firefox (non version specific).  Opens into a window with the circular timer but sits there running forever.

Cheers
AussiePete

[Grim]

If you can, get a hold of FFox 19 or older and see if the same issue occurs. I know our 10.2.1 install has issues with FFox in RS on anything newer than FFox 19.

[AussiePete2011]

Hi Grim

Thanks, I did actually try FF17 ESR with the same result.  I suspect that as someone bdbits mentioned it may be environmental so I'll work through this on a VM and see if I can make it work or if not at least replicate this then send it through to IBM.  Oh joy.

Cheers and thanks
Have a great day
AussiePete

[MFGF]

Hi Grim

Thanks, I did actually try FF17 ESR with the same result.  I suspect that as someone bdbits mentioned it may be environmental so I'll work through this on a VM and see if I can make it work or if not at least replicate this then send it through to IBM.  Oh joy.

Cheers and thanks
Have a great day
AussiePete

I am running 10.2.1 FP3 and I'm using FireFox ESR24 with no noticeable issues. It sounds like an environment issue to me?

Cheers!

MF.

[AussiePete2011]

Hi all,

Ok, done some digging and found it's something about the webservers
We have 2 web servers
513 is IIS6 (32bit) Wintel 2003
696 is IIS7 (64bit) Wintel 2008

I'm just working through the settings at the moment.  More to come
Cheers