Cognos Portlet deployed to Websphere

[Dev1975]

Hello all,

Not sure how to word this one but here goes...

A Customer's Cognos environment is setup to run in Websphere and they have deployed portlets that point to specific reports in the environment. However, when landing on the main page, instead of being given the report it shows the Cognos Connection front page. I've checked the configuration and under the "select an entry" path, it does indeed point to the actual report that it should run straight off. The same configuration works in their UAT environment.

Is there any particular reason why setting the report channel would return the front page instead of the actual report? Is there any certain tracing that can be enabled to determine what is happening and where the point of failure is occurring? The Customer is running Cognos 10.2.1 in their environments.

Many thanks,
Dev