Cognos 8.4 WEB : Receiving Install now/ page initialization (at client) error

[Honey]

Dear All,

Our servers moved Singapore to UK and Cognos 8.4 planning installed in New UK server. Everything is fine. But some users getting below errors , when opening Cognos Web contributor (Attached error doc.):
 
1)      Contributor needs you to install or update a component. Install Now 
2)      Page Initialization (at client)
3)     (phasePageLoad)

They can able to login in SG server currently with no issues, but when they try to connect UK server getting this error messages.(In same system)

Uninstalled and re-installed Cognos once again in user system, but same error coming.

Highly Appreciate ur help.

Regards
Honey


 

[Honey]

Hi eRic...

Please help me on this...