DPR-ERR-2008 Error Unknown Service Name SACAMSRVC-internal

[tmathew81]

Hello,

We had a base installation of Cognos BI 10.2.1 that was working fine. We then applied a few hotsites and fix packs to the environment, and afterwards, we encountered the following message when trying to browse to the Gateway URI:

DPR-ERR-2008

The dispatcher is unable to process the request. The request is         
directed to an unknown service name: http://www.ibm.                   
com/xmlns/prod/cognos/sacamsrvc-internal/201301/.                       
     Details                                                           

CAF-WRN-2082 An error has occurred. Please contact your administrator. 
The complete error has been logged by CAF with SecureErrorID:2014-04-03-
14:57:20.143-#6

I tried everything under the sun to see what could have went wrong. Turns out that there is a hotsite that addresses this issue. The build of the hotsite is 10.2.5001.1023 (the old hotsite was 10.2.5002.1003)

As told by support, the issue is related to a new service introduced with 10.2.1 FP1 that allows user session information to be replicated across Content Manager servers, so that if a failover happens, the users won't be logged out and their session info will be preserved.

Hope this helps anyone in the future.

[joshua_rk]

Hi,

I am facing this same issue when I installed 10.2.1 and Fix pack1.
Can you please help me on how to rectify this error. Thanks.

Regards
Joshua

[MFGF]

Hi,

I am facing this same issue when I installed 10.2.1 and Fix pack1.
Can you please help me on how to rectify this error. Thanks.

Regards
Joshua

Hi,

The detail is in the post above:

As told by support, the issue is related to a new service introduced with 10.2.1 FP1 that allows user session information to be replicated across Content Manager servers, so that if a failover happens, the users won't be logged out and their session info will be preserved.

You need to get the stated hotsite fix from IBM and install it.

Cheers!

MF.