cognos services not starting

[Raghuvir]

Hi All,

I have installed a new instance of cognos 10.2 on my machine, but i am unable to start the cognos services. Request you the refer the attached screenshot for the error. i am unable to fing out whats gone wrong during the installation/configuration process.

Request you to guide me towards possible solutions.

Thanks!

[sunosoft]

Did you check cogserver.log file ?

Are there any other errors ?

[sdf]

i had this error once.
In my case my report server execution mode in my cognos configuration under environment was set to 64bit.
After changing to 32 bit, i was able to start my cognos server.
According to IBM site, you have to match the version of IBM cognos with the version of Java your machine is using.

[nishant.thakar]

Hi Raghuvir,
Can you please share the configuration details and logs, so as to understand the issue in detail

Regards,
Nishant Thakar

[mbomabe]

Probably your JAVA_HOME setting is wrong. Adjusto to Java installed in Cognos installation folder.