[ ERROR ] CAM-AAA-0004 Unable to initialize the AAA Engine.

[if.you.see.kay]

Hi, i have some problem to start IBM Cognos Service.
It happen from last week and i dont have a solution from google.

My CognosAD authentication wont start with error [ ERROR ] CAM-AAA-0004 Unable to initialize the AAA Engine.
CAM-AAA-0064 The function 'CAM_SetInfo' failed.

Can you give me a solution to fix it?
My LDAP server is open and connect with my cognos server.
My Cognos already included in Norman AV exclusion list.


Thanks before to helping me.


This is the log when i start the cognos services.

Successfully launched a test JVM with the memory setting of '768'. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.

To see which JVM options are based on this setting, view c8_location/bin/bootstrap_<OS>.xml and see your JVM documentation for an explanation of those options.
[ ERROR ] CAM-AAA-0004 Unable to initialize the AAA Engine.
CAM-AAA-0064 The function 'CAM_SetInfo' failed.
<errorDetail><errorCode>-13</errorCode><errorMessage>&lt;Message Name="CCryptoMessage" File="CAM_Crypto" Severity="Error" Nesting="0" &gt;&lt;MessageComponents  ID="0x9578c568" &gt;&lt;/MessageComponents&gt;&lt;/Message&gt;</errorMessage><errorStack><errorCode>-13</errorCode><errorMessage>&lt;Message Name="CCryptoMessage" File="CAM_Crypto" Severity="Error" Nesting="0" &gt;&lt;MessageComponents  ID="0x95777ffb" &gt;&lt;MessageParms&gt;&lt;MessageParm Name="CCLMessageParm" Type="string" Value="http://localhost:9300/p2pd/servlet/dispatch" /&gt;&lt;/MessageParms&gt;&lt;/MessageComponents&gt;&lt;/Message&gt;</errorMessage></errorStack></errorDetail>

Since the value is empty, the feature is disabled. There is nothing to test.
[ ERROR ] The mail server cannot be reached.
09:52:45, 'LogService', 'StartService', 'Success'.
09:52:49, CM-CFG-5076 A Content Manager configuration error occurred during the initialization of Cognos Access Manager.  CCL-CFG-0007 The cryptographic encryption did not initialize. The cryptographic configuration may be incorrect or missing some security components. {0}
09:52:49, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
09:52:49, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:53:13, 'DeliveryService', 'StopService', 'Success'.
09:53:13, 'DeliveryService', 'StopService', 'Success'.
09:53:13, 'MetadataService', 'StopService', 'Success'.
09:53:13, 'MetadataService', 'StopService', 'Success'.
09:53:13, 'MonitorService', 'StopService', 'Success'.
09:53:13, 'MonitorService', 'StopService', 'Success'.
09:53:13, 'EventService', 'StopService', 'Success'.
09:53:13, 'EventService', 'StopService', 'Success'.
09:53:13, 'JobService', 'StopService', 'Success'.
09:53:13, 'JobService', 'StopService', 'Success'.
09:53:13, 'ReportService', 'StopService', 'Success'.
09:53:13, 'ReportService', 'StopService', 'Success'.
09:53:13, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:53:13, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:53:13, 'SystemService', 'StopService', 'Success'.
09:53:13, 'SystemService', 'StopService', 'Success'.
09:53:13, 'AgentService', 'StopService', 'Success'.
09:53:13, 'AgentService', 'StopService', 'Success'.
09:53:13, 'ReportDataService', 'StopService', 'Success'.
09:53:13, 'ReportDataService', 'StopService', 'Success'.
09:53:13, 'CPS Producer Registration Service', 'StopService', 'Success'.
09:53:13, 'CPS Producer Registration Service', 'StopService', 'Success'.
09:53:13, 'ContentManagerService', 'StopService', 'Success'.
09:53:13, 'ContentManagerService', 'StopService', 'Success'.
09:53:13, CM-CFG-5076 A Content Manager configuration error occurred during the initialization of Cognos Access Manager.  Call failed with error code: -24
09:53:13, CM-CFG-5076 A Content Manager configuration error occurred during the initialization of Cognos Access Manager.  Call failed with error code: -24
09:53:13, 'BatchReportService', 'StopService', 'Success'.
09:53:13, 'BatchReportService', 'StopService', 'Success'.
09:53:13, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:53:13, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:53:13, 'LogService', 'StopService', 'Success'.
09:53:13, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.

[MFGF]

Hi,

Yuk! Sounds like an issue with your crypto keys.

Does this article help?

http://www-01.ibm.com/support/docview.wss?uid=swg21503720

Good luck!

MF.

[if.you.see.kay]

Hi,

Yuk! Sounds like an issue with your crypto keys.

Does this article help?

http://www-01.ibm.com/support/docview.wss?uid=swg21503720

Good luck!

MF.

please advice,

i try the step at the link,
    Start IBM Cognos Configuration.
    In the Explorer window, click Local Configuration > Security > Cryptography
    Under CSK settings, set Store symmetric key locally to True.


i still get the same error.
any other solution to fix this error?

[MFGF]

Did you save the config settings and restart?

[if.you.see.kay]

Did you save the config settings and restart?

succes to save the config, but the cognos service wont start with error:


Successfully launched a test JVM with the memory setting of '768'. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.

To see which JVM options are based on this setting, view c8_location/bin/bootstrap_<OS>.xml and see your JVM documentation for an explanation of those options.
[ ERROR ] CCL-CFG-0007 The cryptographic encryption did not initialize. The cryptographic configuration may be incorrect or missing some security components. {0}

Since the value is empty, the feature is disabled. There is nothing to test.
[ ERROR ] The mail server cannot be reached.
10:25:52, 'LogService', 'StartService', 'Success'.
10:25:58, CM-CFG-5076 A Content Manager configuration error occurred during the initialization of Cognos Access Manager.  CCL-CFG-0007 The cryptographic encryption did not initialize. The cryptographic configuration may be incorrect or missing some security components. {0}
10:25:58, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
10:25:58, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

10:26:18, 'JobService', 'StopService', 'Success'.
10:26:18, 'JobService', 'StopService', 'Success'.
10:26:18, 'EventService', 'StopService', 'Success'.
10:26:18, 'EventService', 'StopService', 'Success'.
10:26:18, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

10:26:18, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

10:26:18, 'DeliveryService', 'StopService', 'Success'.
10:26:18, 'DeliveryService', 'StopService', 'Success'.
10:26:18, 'ReportService', 'StopService', 'Success'.
10:26:18, 'ReportService', 'StopService', 'Success'.
10:26:18, 'MetadataService', 'StopService', 'Success'.
10:26:18, 'MetadataService', 'StopService', 'Success'.
10:26:18, 'CPS Producer Registration Service', 'StopService', 'Success'.
10:26:18, 'CPS Producer Registration Service', 'StopService', 'Success'.
10:26:18, 'MonitorService', 'StopService', 'Success'.
10:26:18, 'MonitorService', 'StopService', 'Success'.
10:26:18, 'BatchReportService', 'StopService', 'Success'.
10:26:18, 'BatchReportService', 'StopService', 'Success'.
10:26:18, 'SystemService', 'StopService', 'Success'.
10:26:18, 'SystemService', 'StopService', 'Success'.
10:26:18, 'AgentService', 'StopService', 'Success'.
10:26:18, 'AgentService', 'StopService', 'Success'.
10:26:18, 'ReportDataService', 'StopService', 'Success'.
10:26:18, 'ReportDataService', 'StopService', 'Success'.
10:26:18, 'ContentManagerService', 'StopService', 'Success'.
10:26:18, 'ContentManagerService', 'StopService', 'Success'.
10:26:18, CM-CFG-5076 A Content Manager configuration error occurred during the initialization of Cognos Access Manager.  Call failed with error code: -24
10:26:18, CM-CFG-5076 A Content Manager configuration error occurred during the initialization of Cognos Access Manager.  Call failed with error code: -24
10:26:18, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

10:26:18, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

10:26:18, 'LogService', 'StopService', 'Success'.
10:26:18, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.