Cognos Connection goes blank with Host Name configured but works with IP

[kirankumarnv@yahoo.com]

The Cognos servers were P2Ved to the client location, with new IP and Hostname. The same when configured in Cognos Configuration works only with IP/loclal host and not with Host name (url). I am able to login to the cognos connection with Host Name but goes BLANK, and if Cognos Config is configured with IP/localhost the connection works.

Please advise on this.

[MFGF]

How is your web server configured?

[kirankumarnv@yahoo.com]

Meep, how do we check that ?

[MFGF]

It depends what web server you are using. Is it IIS? Apache? Something else? Take a look through the instructions for configuring your web server in the Installation and Configuration Guide - Chapter 5, and the section entitled "Configuring the web server"

http://public.dhe.ibm.com/software/data/cognos/documentation/docs/en/10.2.1.1/inst_cr_winux.pdf

Cheers!

MF.

[kirankumarnv@yahoo.com]

It is IIS, as I said I can see the logon page with servername/ip in the url and when i pass the credentials it goes blank. If its a websever issue then logon page should also error out, your thoughts?

Note: This happens when Configuration URLs are set with server name instead of IP

[sdf]

have you added the url (hostname) to your browser trusted sites?

[Grim]

Try via telnet.
http://www.anta.net/misc/telnet-troubleshooting/http.shtml