.rtm and .lck file error URGENT

[danii64]

many our users are receiving an Error: 1006 occurred while opening runtime model file: 'B:/Cognos/c10\.\bin\../data/cqe/RTModels/...'

I navigated to the location and deleted all of the .rtm files from the RTmodel directory that dated from last year and kept the once from January and onward. What i wanted to know is if its okay to delete all of the .rtm files from the RTModel  directory?  Right now i have well over 100GB available disk space yet some users are still getting the same error. The second dispatcher also has about  100gb available.

Would it be okay to delete .lck files too or at least the once from last year?

Thanks in advance!

[sunosoft]

There is no harm in deleting those files. We delete those files on weekly, never faced the issue which you are facing.

If you want take a backup of current files in RTM folder and delete everything from it. And try re-opening the pkg.

[danii64]

does it matter if i delete the rtm files from their respective directory or i can delete the directory along with the .lck and .rtm files contained in them from the RTmodels?

in other words can i delete everything in RTmodels directory?

and im guessing same goes for the .dmp files from the bin directory?

Thank you for a quick response!

[MFGF]

Yes you can delete everything in the RTModels folder. Anything that is in use by the BI server will not be able to be deleted - otherwise it can all go.

Definitely remove .dmp files from bin - unless you need them to send off to IBM support for any reason.

Cheers!

MF.

[danii64]

Thanks MFGF and sunosoft!