Intermittent Error (RSV-SRV-0040) with 10.2.1 Active Report using visualizations

[Anantula]

Hello,

We have an active report in 10.2.1, which use new visualization (Line with Markers) 8 charts in report with 4 tabs and the size goes around 15 MB to 17 MB which scheduled to run on daily basis.
Unfortunately, below error comes intermittently and when it comes, the report can't be run through out day. Surprisingly, report fix automatically next day even though no changes to report and package.

Error:
"RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence. CCLAssertError:0:Fatal: CCL_ASSERT(startTag == NULL || (endTag == NULL || startTag > endTag));"

At the moment, this report is in testing phase and how we can handle the error once we go live?

I have raised a PMR with IBM and provided them RSVP, CRN, dispatcher trace log files along with Cogserver log file.

By looking at google, it seems someone come across the issue. (https://www.ibm.com/developerworks/community/forums/html/topic?id=77777777-0000-0000-0000-000014733220#77777777-0000-0000-0000-000014870637)

Has anyone come across the issue?
Could you please let me know if there is any solution?

Thank you.

Regards,
Anand

[sunosoft]

Seems like very generic error.

Best way is to wait for IBM's reply. Or check if you can find some extra information in log file.

Also for intermittent issue I always follow the routing rule step to check if the particular report is giving error on particular server. And it helped me for number of times.