Please help to solve PF-SRV-6112

[shukiez]

hi all,

when i enable anonymouse user for publish etl and restart service, I got the following error when i access report server.

PF-SRV-6112 Unrecognizable XML document starting with the element '</cm>.


Thanks in advance,

Kind Regards

[Grim]

Not sure exactly what your talking about for the "Anonymous" part, but it looks like you might be hitting the following:
http://www-01.ibm.com/support/docview.wss?uid=swg1PM35874

What version of Cognos are you running and have you installed any Fix Packs (FP)?

Might want to also double check this (But I doubt this is the issue)...
http://www-01.ibm.com/support/docview.wss?uid=swg21371441

[shukiez]

hi Grim,

the "Anonymous" part that i mean is cognos namespace in cognos configuration,

i'm using Rational Insight 1.1 bundles the latest IBM Cognos version 10.1.1
and i have installed fix pack for this version

[Grim]

Oh jeebus. Bundled Cognos that comes with Rational Insight and it's giving you this error? Ouch.

Is this a new install or an install that has been running for a while?

By the sounds of it an existing install. You may want to open a PMR with Rational support on this one as it may be a bug.

Is this an issue with the Rational Insight provided canned reports? If yes, you definitely want to open a PMR.