giving dispatcher error on running cog configuration

[saumil287]

Hi all,

Our client needs cognos installation on multiple servers.
we have 2 servers in place
say A and B
In A, we have installed the gateway component.

In B, We have install other components App server, content manager.

In B, there is a db2 database installed where the content store will get created.

The problem here is when I test the content database created in db2 runs fine and test connection succeds.

When I runn the cognos config , at the end cognos service not starting and giving error as

[Start Service]
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos service.
Execution of the external process returns an error code value of '-1'.

I tried many things but no luck

Also when runing cognos config, In the details pane, The message Creating tables in content store doesn't come.
The tables are not getting created.
Your guidance is appreciated.

thanks in advance