Framework Manager 9.5 QE-DEF-0368 Unable to decrypt user name and password

[BrettN]

I just installed Framework manager on my system and I've connected to an existing project. When I  double click onto a detailed table and try to expand the database object to view the contents, I get the following error:

QE-DEF-0368 Unable to decrypt user name and password credentials from the content store. Review and save the Cognos Configuration settings to configure your reporting environment.

Does anyone have a solution to this? Internet searches reveal little info.

Thanks,
BrettN

[MFGF]

Hi,

I assume your FM install is separate from your Cognos 10 instance? In order to be able to communicate with Cognos 10, your FM install needs to have the same cryprographic keys as the main Cognos 10 instance. Usually, when you launch the Cognos Configuration utility on your FM machine, point at the dispatcher/gateway URLs of Cognos 10 and press the Save button within it, the Save will copy across the cryptographic keys automatically. Did you do this after installing FM?

Sometimes this fails if you had an old install of FM already on the machine and there are old crypto keys already in place. In this situation, go to the install location of FM, copy the EncryptKeyPair, SignKeyPair and CSK folders to somewhere safe, then overwrite these folders with the corresponding folders copied from your Cognos 10 server (ie copy the cryptographic keys across manually).

Cheers!

MF.

[MPritchard55]

We were experiencing same issue - wrestled with this for the better part of the yesterday. 
I saw BrettN's post last night and tried MFGF's suggestion this morning and copying the folders from the server to my pc worked for us. 

Thank you!   

[BrettN]

yes this worked for me as well! Strange thing is on my local, FM didn't even install the 3 key folders at all, weird. Thanks for the help

[MPritchard55]

Same for us, BrettN.  It was not generating a csk folder at all and it was not generating all of the files in the other 2 folders. 

[MFGF]

Yippee! Two resolutions from one post! That's what I call a nice ending :)

MF.

[emarshah]

Hi ,
     I was going through the same process of connecting to remote server, but while saving changes it always end up with following exception;

CAM-CRP-1132
An error occurred while attempting to request a certificate from the Certificate Authority service.
The Certificate Authority service returned the following error:

CAM-CRP-1259
Unable to authorize a Certificate Authority Service certificate request.
The client computer's CA password may not match the server's CA password.

I tried copying the folders for enc keys from my server, it didn't work for me.
What can be the possibility to solve this quest.

[emarshah]

The problem was as mentioned the CA Password. I removed the csk, signkeypair and encryptkeypair folders from c10/configuration and restarted the Cognos Configuration, changed password and it worked well.

The problem why the folders from server were not working is because of different ciphersuite priority in Security > Cryptography > Cognos

Thanks.