Unable to see Options within Cognos Viewer

[Michael75]

We have a permissions issue which has me completely stumped, and is getting urgent. We're on Cognos 10.1.1, using AD security.

A few weeks ago, I set up four new AD groups, and assigned 40-odd users to them. Each of these users is in only one of the new groups.  The point of the different groups is to give each subset of users access to different menus, and this bit works fine. These menus contain only report views, based on RS reports.

The problem is that, once in Cognos Viewer, none of the users can see the row of options Keep this Version, Run with Options, Drill Down / Drill Up, Go To etc.

To try to facilitate this, I have, in Admin - Security - Capabilities, given the four groups Read, Write, Execute & Traverse permissions on Cognos Viewer and AS, QS & RS. They don't actually need the studios, but it was the idea of a colleague and I'm at the point where I'll try anything!

Can anybody help with this?

TIA, Michael

[Michael75]

It occurred to me that a screenshot would make my issue clearer, so here it is. Also, I should add that there are many posts and articles, on Cognoise and elsewhere, on how to hide the Cognos Viewer options, usually involving modifying system xml files. We've never modified our system xml files.

[simon.hodgkiss]

Hi Michael,

I have, in Admin - Security - Capabilities, given the four groups Read, Write, Execute & Traverse permissions on Cognos Viewer and AS, QS & RS.

do the secured features 'Context Menu' and 'Selection' inherit the permissions you applied on the parent 'Cognos Viewer' Secured Function?

Worth checking it's not set to override the permissions acquired from parent entry.

Simon

[Michael75]

Great idea, Simon, but unfortunately it's not that. Of the four features under the parent 'Cognos Viewer', only 'Run with Options' is overridden.

[CognosPaul]

Have you tried adding those groups to the default Consumer role? How is "Run with Options" overridden?

Log in as one of the users, go to set preferences - Personal. Scroll all the way down and you'll see a section for capabilities. Do the users have Cognos Viewer, Context Menu, Run with Options, Selection, Toolbar?

[Michael75]

Paul, thanks for your help. Our default Consumer role contains one entry - Everyone!

We use SSO here, we don't share passwords, and the users concerned are located in another country. Last week I asked my contact there to copy and send me the info from the Personal tab of one affected user, and also from a user of an equivalent level in a different dept. who can see these options, and I'm waiting for his feedback.

My Run with Options override looks a bit strange. IIRC I changed it a couple of years ago to solve the case of our Finance Director who didn't see Run with Options. But I'm not going to make any security changes until I've seen and analysed the feedback I mentioned, especially since the problem is limited to these four new groups of users. Everybody else can see these options.