Error saving project file

[stevelaw]

Hi,

I'm a Windows engineer supporting Cognos 10_2 on Windows 2008. Our in-house Cognos expert recently left, his replacement is inexperienced and we have a problem with Framework Manager. Personally I have very little experience of Cognos.

Within Framework Manager whenever the user tries to save a project file an error occurs and the app shutsdown. The error is:

FATAL ERROR
bmtactionshelper.cpp(488):ccluknownerror: ccl_throw: bmtactionshelper::doaction
The application has encountered a non-recoverable error and is about to close...


BUT this error does not occur if I grant the user running Cognos admin rights on the server (the user is Remote Desktop-ing onto the server, logging in with a local account and running Framework Manager). I therefore assumed that without admin rights the user was lacking permissions to a folder. But despite granting their account full rights to the folder c:\cognos packages where the project file is saved to, they still got the error.

Can anyone thrown some light on what we're doing wrong here? Is there a guide to permissions needed to run Framework Manager effectively?

Thanks,



Steve

[RKMI]

Hi Steve,

Here is few things you might want to test. Can you create a test FM model and save to that location you mentioned, name it test. If that succeds then close FM, reopen test model again and make some small change like update a namespace name and try saving it. This way you can identify if user can create and save and even overwrite the model files... If this works then that means the user has rights need and might be something corrupt in the model designed by your expert.

Then open the model your expert designed likely something got messed up like self referencing; please see this link http://www-01.ibm.com/support/docview.wss?uid=swg21473099

Another thing I would look for is if your FM modeller had archieve versions of the model to see if those models give you similar errors. Good luck, I don't think this would be easy to figure this out, too many variables.

Thanks,
RK

[bdbits]

Framework Manager projects are really not anything special, it's just a set of files. I would see if your user can create any kind of file - e.g. a Notepad file - in the same folder to eliminate permissions as the problem. Also you might check the security on individual folders or files - maybe they overrode them if you are relying on parent folder permissions. Maybe try having them apply security on the project folder and everything in/beneath it.

There are some working folders defined in the FM configuration, thought I would expect that would affect more than saving the project. The config is done with a separate app on the start menu "IBM Cognos Configuration" but make sure you are not using the one for the server configuration. The FM one will have a lot fewer options. :)

If it turns out the project is corrupt, you could also try recovering it from the content store.

http://performanceg2.com/2011/08/30/recovering-framework-manager-from-content-store/?goback=.gde_136893_member_79473918

I have tried this before, and it works surprisingly well.

Good luck!