Unable to start the IBM Cognos BI Developer Edition service

[AK_cognos]

Hi,

  when I am installing Cognos BI developer edition (version 10.1)  in Windows 7,
I am getting an error "Unable to start the IBM Cognos BI Developer Edition service. Install will exit"
Appreciate any one would provide the solution for this?

[MFGF]

Are there any errors in cogserver.log that can shed any light on what's happening?

MF.

[AK_cognos]

java.io.IOException: Cannot run program ""C:\Program": CreateProcess error=2, The system cannot find the file specified.
class com.ibm.cognos.express.sdk.core.ExpressSDKException
com.ibm.cognos.express.sdk.core.ExpressSDKException: java.io.IOException: Cannot run program ""C:\Program": CreateProcess error=2, The system cannot find the file specified.

    Cause: java.io.IOException: Cannot run program ""C:\Program": CreateProcess error=2, The system cannot find the file specified.

    Stack Trace:
    java.lang.ProcessBuilder.start(ProcessBuilder.java:460)
    java.lang.Runtime.exec(Runtime.java:605)
    java.lang.Runtime.exec(Runtime.java:443)
    java.lang.Runtime.exec(Runtime.java:340)
    com.ibm.cognos.express.installer.ia.custom.uninstall.CommandHelper.runCommand(CommandHelper.java:42)
    com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.registerService(CXServiceStartHandler.java:73)
    com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.install(CXServiceStartHandler.java:54)
    com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
    com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
    com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    com.zerog.ia.installer.Installer.install(DashoA10*..)
    com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
    com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)

Stack Trace:
com.ibm.cognos.express.installer.ia.custom.uninstall.CommandHelper.runCommand(CommandHelper.java:56)
com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.registerService(CXServiceStartHandler.java:73)
com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.install(CXServiceStartHandler.java:54)
com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.Installer.install(DashoA10*..)
com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
                          Status: ERROR
                          Additional Notes: ERROR - Error Starting IBM Cognos BI Developer Edition Service

Custom Action:            com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler
                          Status: SUCCESSFUL


Failure:Could not start IBM Cognos BI Developer Edition service
                          Status: FATAL ERROR

[MFGF]

Are you running the installer with Administrative privileges? It looks like it's getting confused with trying to run files it's copied in - perhaps because it doesn't have privileges to do so?

Just a thought...

MF.