Cognos 10 hanging up at 'Starting service IBM Cognos'

[pkrishnaq]

Hello,
I just installed Cognos 10 and it keeps hanging up when I try starting up the services via cognos configuration.

It is hanging up for a long time at 'Starting service IBM Cognos'
CFG-ERR-0106 Error When Starting the IBM Cognos service in IBM Cognos Configuration

Based on the Cognos KnowledgeBase for this error, I tried increasing the ServiceWaitInterval and ServiceMaxTries properties. But all in vain.
Anyone encountered a similar issue ? Please share your thoughts.

Thanks!

[ducthcogtechie]

Did you test the connection to the content store in Cognos configuration, before starting the service?
C10 requires quite some exta memory, with the new extra java based query engine; do you have enough available for the java stacks to allocate that memory block from the OS?

Any additional info on the start attempt in the cogserver.log?

[pkrishnaq]

Hi,
Yes, I have the IBM content store set up and tested it too. It looks good.

The machine is currently 2GB and is dedicated for Cognos. I also have 3.5 GB of hard disk space available.

My cogserver.log file has not been created.Thanks for the response.
Could it be that my hard disk space is not sufficient? I have a similar machine and that has Cognos 10 running though.

[smiley]

Cogserver.log only get's created if java is up and running.
If the only proces you see is the cogbootstrap, it means the Cogos logic is having trouble finding (the right) java.exe.
If a clean machine, check system variables for a java_home, remove it and try again.
Cognos should find it's own java that comes with the install on it's own.

[Suraj]

Check cbs_run log file.
This log file has information before the Cognos services start.
For example, it'll have errors such as:
ERROR t[f64] PingChildProcess ping loop: process "catalina" is not active, so restarting it.
ERROR t[f64] CBSSpawnAction spawn failed, errno: 3

[rgauf]

Same problem, install on Windows7, but I can't remove Java_Home.  I need it for other tools while using Cognos.

Finally resolved issue.
- ensured that JAVA_HOME setting was a directory path with no spaces in it
- ensured that <Cognos Install> was a directory path with no spaces in it
-- The Tomcat (catalina) invocation includes the <Cognos Install>\bin\jre\6.0 folder in it (for endorsed libraries)

- To fix the Java_Home problem I tried adjusting various scripts and preference files to no avail. II looked at all the files that included the Java_Home variable or its contents, in
-- <Cognos Install>\bin  and \configuration  and \tomcat
-- registry entries
- no matter what, the catalina startup kept using the old Java_Home

Finally gave up, moved my JDK and set JAVA_HOME to a space-less path, updated System Path variable
- Then de-installed Cognos
- Re-installed, making sure to provide space-less path names for all prompted info
- Re-filled in Config info, and the Tomcat server started up cleanly
- looking at log files, it is indeed using the new path

urgh

[CognosPaul]

You can explicitly tell Cognos to use the local java.

Open command prompt, browse to the bin directory, and use cogconfig.bat -java:local