Error message, could not log on to the external AD

[maria]

Dear all,
Cognos 8.4.1.
We got this error message and the users could not login to the external AD (active directory). The External AD was up and running.

Anyone experienced the same behaviour? Any ideas?
<messages xsi:type="SOAP-ENC:Array" SOAP-ENC:arrayType="bus:message[2]"><item xsi:type="bus:message"><messageString xsi:type="xsd:string" xml:space="preserve">CAM-AAA-0055 Användaren måste ange information.</messageString></item><item xsi:type="bus:message"><nestingLevel xsi:type="xsd:integer">1</nestingLevel><messageString xsi:type="xsd:string" xml:space="preserve">CAM-AAA-0036 Det går inte att autentisera eftersom inloggningsuppgifterna är ogiltiga.</messageString></item></messages>

Regards
Maria

[Grim]

This was fixed in FP3.
http://www-01.ibm.com/support/docview.wss?uid=swg27020391

I'd suggest you install FP4.