Downloading reports in MS Excel format

[RosaJ]

I have created a report in cognos which multiple users use. The report creates a flat file in excel. For most users the report runs fine and they are able to download the data in excel. For some users though the report appears in the HTML format and there seems to be no way to get it in the excel format.

I´ve already tried the following:
1. Changed the browser security settings
2. I tried logging in on the users laptop with my id and then the report works fine
3. The user facing the problem with the report tried logging in on my laptop and executing the report and again it opened in the HTML format
4. Going by the results for the above checks it seems to be an issue with the users id. Is that correct? If yes, how can it be corrected?

Any help is greatly appreciated.

Regards,
Rosa

[Grim]

Have output formats been modified so users can't see them?
http://publib.boulder.ibm.com/infocenter/c8bi/v8r4m0/index.jsp?topic=/com.ibm.swg.im.cognos.ug_cra.8.4.0.doc/ug_cra_id29349CustomizeReportFormatsinCognosConnectiona.html


Edit:
Actually I take that back as that should be a global thing.

Have you tried recreating the user's profile in Cognos?
http://www-01.ibm.com/support/docview.wss?uid=swg21342139