Chinese Characters show in report but not in value prompt

[bonniehsueh]

Has anyone encountered an issue where chinese or any non-english character set displays correctly in a report, but not in a value prompt?

Please see example attached.

The client indicated they already implemented a change from a Cognos article. This did not fix the issue.
https://www-304.ibm.com/support/docview.wss?uid=swg21335862

Database is in UTF-8. Version 8.2. I also tried in version 8.4 and saw the same issue.

Any suggestions appreciated. Thanks!