Erlang BIF Function

[Mark.Platts]

Hello All,

Has anyone used the Erlang BIF Functions in Cognos Planning v10.

I work for a company that has a historically strong call centre presence, and would like to test using this function to forecast agents demand. We've started to utilize the model but would appreciate some guidance around terminology and functionality?

Happy to provide contact number or e-mail to discuss directly if someone has experience with the feature?



Mark