Get data and tools button are not working in web

[babu babu]

Hi,

When i opened the application cost center level i am not able to click Get data and tools button.Please give me the advice.

Thanks,
Anand.

[ericlfg]

Hi Anand,

1.  Ensure that you have ownership of the node, and
2.  Depending on the version of Planning you are using, it may not be enabled in the CAC. 

To enable:
Go to your application -> Production -> Extensions -> Client Extensions -> Configure Extensions.  Confirm that the Extensions in here have a status of Enabled

Hope this helps.

[babu babu]

It's working fine now.Thanks Eric for your help

[ericlfg]

Anand,

Could you please provide an update regarding what the resolution was so that perhaps another user could benefit from this thread.

Cheers,
Eric

[babu babu]

Hi Eric,

I have enabled  the options for get data,export for excel in application -> Production -> Extensions -> Client Extensions -> Configure Extensions according to your pevious mail.

Thanks,
Anand.