Can't open attached documents in Contributor

[amo77]

Hi,

We are running Cognos EP 8.4.1 and have a problem where users on Windows 7 can not open documents attached to cells or model in rich client. I wonder if someone has a similar issue and if there any fix. Only solution I've found is advice from IBM to migrate to 10.1, which we can't do at the moment. While researching the problem, I've noticed, that the reason for error is because contributor ads additional space character to the beginning and end of the file parameter, when it passes it to the associated program.
For example, if you try to open "test.doc" file, contributor will run:

"c:\program files\ms office\blah\blah\winword.exe" " c:\users\<name>\<appdata folder>\{cognosrcp temp folder}\{xxxx-xxx-xxx}-test.doc "

where 1st parameter start and ends with "space" character inside quotes.

Because of this, most programs (Word, Acrobat, winzip) will popup "file not found" error message. As I said, it only happens on Windows7 machines. XP/2003 seems to be ok

thanks in advance