Cognos 10 Cryptographics issue

[jonathan.webb@raytheon.co]

Hi all,

I'm setting up a distributed installation of Cognos 10.1 BI across 3 servers.

Server A has the BI server gateway/content manager installed.
Server B has the BI Server application tier installed.
Server C has the BI Server application tier installed.

Servers A and B have been set up, installed upon, configured, and start successfully.. and I have a working C10 system.

Server C fails when I try to test the configuration on the step 'Generating Cryptographic Information', even though it's basically identically set up to server B. The error message is as per below

[ ERROR ] CAM-CRP-1110 Unable to save the contents of the keystore to 'D:/Program Files/ibm/cognos/c10/configuration/signkeypair\jCAKeystore'. Reason: java.security.KeyStoreException: There is already a certificate with the name ca.

So obviously looks like a java error but I'm stuck - does anyone have any ideas? All these servers have been freshly created with Windows 2003 SP2 for this installation so there shouldn't be any strange old software hanging around.

Thanks in advance,
Jon

[SomeClown]

Sometimes the following steps have worked for me when I've encountered this error:

In the c10\configuration folder, delete folders:

• csk
• encryptkeypair
• sigendkeypair

In Cognos configuration, re-enter the id/passwords for any accounts and database connections

Test again

[jonathan.webb@raytheon.co]

Hi - thanks for this. I had to stop services on all my machines, delete all the encryptkeypair / signkeypair data, and then restart from the content manager onwards. This fixed the issue. Thanks for your advice!