HTTP 404 Error on Emailed Reports Cognos 8.4

[jguevin]

Just upgraded from 8.3 to 8.4.  I have several reports that are set up on a schedule to run and email links to end users who open the reports up in Excel 2007.  After the upgrade to 8.4 the users now get an "HTTP Status 404 Error The requested resource is not available" error when they click on the link and try to open the report.

Any advice would be appreciated
Thanks
Jeff

[kadvani]

Hi Jeff,

we have been having same issues. Did you find the solution of the problem.

Please let me know

thanks
Komal

[jguevin]

Hi Komal,

It ended up being a security/role issue.  The people who were receiving these reports recently had their roles changed in Cognos Connection and the new role did not have access to these reports.  The easiest solution is always the one you look at last!

Thanks
Jeff

[cognosun]

Hi Jeff,

Can you explain in-detail what do you mean when you say " The people who were receiving these reports recently had their roles changed in Cognos Connection and the new role did not have access to these reports"