Cognos BI works find using localhost in URL, but does not work if using IP add.

[abcuser]

Hi,
I have installed Cognos v8.4.1 64-bit on Windows 2008 RC2 Standard 64-bit using Apache 2.2.19 32-bit server.
Now when I execute the following address from within server:
http://localhost/cognos8/
then Cognos BI v8.4.1 starts-up and working fine.

But if I try to execute the same web page using server IP address:
http://192.168.55.71/cognos8/
then nothing happens, just a blank web page is displayed.

Is there some settings to set to enable IP address? I would like to connect remotely to this server using browser (like end-users will), but I am unable to do so. Any idea how to enable IP address to work in URL?
Regards

[RobsWalker68]

Hi,

As the first step in diagnosing this are you able to successfully ping the server ip address remotely?

Rgds

Rob

[bvk.cognoise]

Hi,

some time firewalls in you system may restrict this connection.try once disable your system firewalls where cognos is installed.then try it once.

may be it helps you.

thanks
bvk

[abcuser]

Hi,
I have disabled firewall in Server Manager | Configuration | Windows Firewall with Advanced Security | Windows Firewall Properties option  and set "Firewall state" to Off for all three settings: Domain, Private and Public.

Now the following happens. From any remote computer if I enter http://192.168.55.71/cognos8/ address into web browser then Cognos web page appears - it is working fine. But on THE server itseft if I enter the same address the page is blank (but if I enter http://localhost/cognos8/ then web page is working fine).

Any idea what else could be wrong that I can't access to http://192.168.55.71/cognos8/ from server itself?
Thanks

[RobsWalker68]

Hi,

1. If you are using a flavour of IE on the Server have added the Cognos url as a trusted site?
or
2. In Cognos configuration change the gateway uri to the ip address or fully qualified name instead of localhost.

Rgds

Rob

   

[AussiePete2011]

Hi there

What I'd suggest is that you try the following

At a dos command type tracert <IP address>,
e.g C:\tracert 127.0.0.1
This will show you the server name or should.
You will be able to see if it resolves to a server name or a domain qualified server name
e.g. myserver or myserver.corp.com
Make sure you run the command twice to confirm that you get the same ip address as I've seen this issue occur where different Ip addresses come up for the same server due to a proxy and ip redirect setting.

Assuming its the same ip address, then on the server where you are attemptimg to ping the remote server with the IP address, locate the host file under /Windows/system32/drivers/etc and edit the file by adding the IP address and the servername
e.g. 127.0.0.1.   myserver
You also might find that in this file the 127.0.0.1 IP address is not commented out and should be.
Save the file without an extension amd retest.

Sorry if I made a few spelling mistakes, I left my second set of eyes at home today and look I'm concentrating real hard <sigh>
Cheers
Peter B

[abcuser]

1. If you are using a flavour of IE on the Server have added the Cognos url as a trusted site?

Yes, this was the trick. I use IE8 and adding Cognos URL to trusted sited solves the problem.
Thanks a lot!