E-mailing issue!

[PRIT AMRIT]

Hi there,
When I am trying to send the excels as an e-mail attachment, I am seeing the below msg and no result. However, few months back everything was working fine.

CNC-SDS-0408 There are email messages waiting to be sent.

Any guess?

Thanks
Prit

[NimrodA]

Some suggestions:
1. stop and restart delivery service.
2. if 8.4.1, install fp3.
3. clear queue.
4. is test to mail server fron cognos config successful? If not, define it. (Could be a password change or something of the sort).
5. Try sending mail to one receipient. Might be that one of the addresses is wrong.
6. If all else fails, restart cognos.

[AussiePete2011]

Hi there

On Top of the steps provided by NimrodA I'd also turn on SDS tracing to capture the SMTP details in the cogserver log which will show any underlying SMTP issues

https://www-304.ibm.com/support/docview.wss?uid=swg21340148

Its likely to be a problem with the Mail server
I gather you have set up the SMTP server and tested on each of your installed 8.4 componets via the Cognos Configuration, Notification settings

Confirm that you can send mail from the BI Servers using a command line telnet session
See
https://www-304.ibm.com/support/docview.wss?uid=swg21367673

Hope this helps
Cheers
Peter B

[PRIT AMRIT]

Thanks Nirmoda & Peter,

Sometimes you do all such blunders when u r overloaded with work? Off course a silly excuse  :D

Actually, I had changed my e-mail account password and forgot to update the same in Cognos Configuration.

Now all is well :)

Cheers,
Prit