Can't add application and PAD in a Job Server Cluster/Job Server

[shukufuku]

Hi there,

i would like to seek for your help.  I am trying to add the PAD and applications in my job server and job server cluster but i cannot seem to do so.  Everytime i hit the 'ADD' button my application hangs.  What are my options? thank you very much..

[ericlfg]

Hi shukufuku,

To start, what version of Planning are you using and is this a new environment?  If this is an existing environment are you aware of any configuration changes?

You may want to take a look on the server for the planningerrorlog.csv (if you do a search, make sure you include hidden system files and folders as an advanced search option).  Take a look at the log with the most recent timestamp.  It would probably make sense to archive this log and recreate the error, that way you only see what's relevant to the error in the log.

If you're not sure how to read the log, attach it to this thread and we can take a look. 

[shukufuku]

Hi, i'm using planning 8.4 with FP2.  There are no errors log because the application just hang.  Well the resolution was to uninstall the BI components in our infra.  After that it worked, but i cannot seem to see the logic. Thanks

[shukufuku]

ow i found the cause,.. one of my datastore had an expired password,.. that is why the jobserver cannot add an object,.. :)

[Rutulian]

Thanks for letting us know, these things often help someone searching the archives in a year's time!