Error: sun.java2d.NullSurfaceData incompatible -During Cognos service start

[Galaxy]

Hi,

I'm facing one issue with Cognos service start. The error which is encountering is as below..
>>>>>>>>>>>>>>
ERROR sun.java2d.NullSurfaceData incompatible with sun.java2d.d3d.D3DSurfaceData   ???
<<<<<<<<<<
I had the JAVA_HOME property setting in my windows system. I have removed this reference and i did re-install the Cognos but its of no luck
Can you guys please share the solutions for this kind of error ?

[fredtheviking]

Hi,

I am facing the same issue on my Cognos install of Cognos 8.  The workaround I discovered works by killing and then restarting Cognos Configuration.  When Cognos Configuration starts a prompt will appear, click "continue".  Start Cognos again and everything should work. 
My workaround is fine for my laptop install, but I would not do it on production.  Please, if anyone has any insight, then come forth and speak.

Thanks,