can't login to analyst from vista workstation

[olivier_1968]

Hi all,
I can't login to Cognos 8 analyst...it is a fresh install 8.4 with SP

message:

[E US00055] unable to create LOGINS.LOGFILE(code =10101 8239544)  check the logins= and locks = parameters in FILESYS.INI

I check the location of lock and log in the filesys.ini, users has full permissions to this folder.

Thanks advance for your help:)

[shethsameer]

Hi there,

From what I could analyze the issue could be some parameters within the your Filesys.ini are using mapped drives (ie. F:\ , E:\) instead of UNC Paths (//ServerName/location/...)

Change the above in filesys.ini and let me know how it went through.

Cheers

[olivier_1968]

Hi,

Thanks for your reply, I checked the content of my filesys.ini there is no UNC or mapped drives, logs and lock are define locally :

Here is an exctract of my filsesys.ini

locks=C:\Program Files\cognos\c8\bin\Locks\locks.log
logs=C:\Program Files\cognos\c8\bin\Locks\logins.log

Thanks in advance

[shethsameer]

Hi,

Go ahead and delete the locks.log and login.log file, don't worry this will get created each time whenever anyone logins into analyst.

As well check what is the 'MaxUsers' value in the ini file

My recommendation is if it's a network installation setup then have the Lib, Locks & Login log files location on the same network server.

Hope this resolve the issue.

Cheers

[olivier_1968]

Hi,

There is no log and lock files created, the directory C:\Program Files\cognos\c8\bin\Locks is almost empty (only a text file "descrition.txt")

Analyst don't succeed to create them !!

MaxUsers is set to 5

Cheers

[olivier_1968]

Hi,

I solved my problem, the account used to open windows session on PC was probably not authorize to acces shared ressource on planning server.

I used another account and now it works

Thanks


Olivier