start cognos service ...

[amrali]

Dear Sir,

When i want to start cognos service from the cognos configuration
I'm running it as Administrator and using windows 7

it gives me [Start Service]
1. [ ERROR ] An error has occurred within Tomcat. Please check the log file 'C:/Program Files/cognos/c8/logs/tomcat.log'.
2. [ ERROR ] CFG-ERR-0106 Cognos Configuration did not receive a response from the Cognos 8 service in the time allotted.
Check that Cognos 8 service is available and properly configured.


please i need your help and i that is the tomcat.log file.
*******************************************

i hope you can help me with that issue.

Thanks in advance
yours Amr.

[MFGF]

It may just be that the service takes longer to start than the default timeout that triggers the message.  If you go to Control Panel -> Administrative Tools -> Services, is your IBM Cognos 8 service listed with a status of 'Starting', or 'Started', or blank?

Also take a look at cogserver.log to see if there are any error messages in there that will give you a clue...

MF.

[amrali]

Thanks Sir for your help

i did what you said

First i found that Cognos 8 in services is : Blank

and also when i opened cogserver.log
i found that error
The connection string is "jdbc:oracle:thin:@localhost:1521:XE"

Io exception: The Network Adapter could not establish the connection

so the problem is in connecting to the account that i made in Oracle.

Thanks so much fr your help
but what about that error
1. [ ERROR ] An error has occurred within Tomcat. Please check the log file 'C:/Program Files/cognos/c8/logs/tomcat.log'.

what can i do to solve it ??

[cognostechie]

Is your Content Store in Oracle? Did you check the connectivity to Content Store from Cognos Configuration?

You can check the tomcat log file to see what it says

[jayanthhyd]

1st tell me did u copied oracle14.jar from "C:\oraclexe\app\oracle\product\10.2.0\server\jdbc\lib" to "C:\Program Files\cognos\c8\webapps\p2pd\WEB-INF\lib" now give correct user name n password and connection string is "xe" .. filesave it.......now 1 main step for u go to programfiles\cognos8\bin click shutdown.bat now click start.bat  now open cognos n  start services..